Privacy Policy – AGJILI Online Casino Philippines

AGJILI ("AGJILI," "we," "us," "our") is an online gaming and sports betting platform operating at agjili.best. We are the data controller responsible for the personal information collected through our website and all related platform services, including casino games, sports betting, promotions, the VIP Club, and customer support channels.

This Privacy Policy applies to all visitors to the AGJILI website and to all registered account holders. By using the platform, you confirm that you have read and understood this policy. If you have questions about any section, our support team is available 24/7 via live chat from any page on the platform.

AGJILI collects personal data in two ways: information you provide directly when using the platform, and information collected automatically through your device and browsing activity. We collect only the data that is necessary to operate your account, process payments, comply with regulatory requirements, and improve the platform experience.

2.1 Information You Provide Directly

2.2 Data Collected Automatically

• Device information: Device model, operating system version, browser type and version, screen resolution, and device identifiers.
• Connection data: IP address, approximate geographic location derived from IP, internet service provider, and connection type.
• Usage data: Pages visited, games played, bet history, session duration, feature interactions, and navigation patterns within the platform.
• Cookie data: Session tokens, preference settings, and analytics identifiers. See Section 6 for full cookie information.

AGJILI does not collect biometric data, health information, racial or ethnic origin data, or any other special category of personal data as defined under applicable privacy law.

AGJILI uses your personal data for the following purposes. Each purpose is matched to a legal basis in Section 4. We do not use your data for any purpose not listed here without obtaining your prior consent.

• Account creation and management: Registering your account, verifying your identity, managing your preferences, and enabling login access.
• Payment processing: Processing deposits and withdrawals via GCash, Maya, GrabPay, bank transfers, and card payments. Matching payment method ownership to your registered name.
• Regulatory compliance: Meeting our obligations under applicable law including anti-money-laundering (AML) requirements, age verification, and record-keeping obligations.
• Fraud prevention and security: Detecting and preventing unauthorised account access, fraudulent transactions, bonus abuse, and other prohibited activities.
• Customer support: Responding to your enquiries, resolving disputes, processing responsible gaming requests, and maintaining records of support interactions.
• Promotions and bonuses: Administering bonus offers, tracking wagering requirements, and managing VIP Club membership and rewards.
• Platform analytics and improvement: Understanding how players use the platform to improve game performance, navigation, and feature development.
• Marketing communications: Sending you promotional offers and platform updates, where you have opted in to receive these. You can opt out at any time — see Section 11.
• Responsible gaming: Monitoring play patterns in aggregate to support responsible gaming initiatives and respond appropriately to indicators of problem gambling.

AGJILI processes your personal data on the following legal bases under applicable data protection law:

• Contractual necessity: Processing your name, contact details, payment information, and game activity is necessary to provide the services you signed up for — running your account, processing your bets, and paying out your winnings.
• Legal obligation: Identity verification, age checks, AML record-keeping, and some data retention practices are required by law. AGJILI must process this data regardless of your consent to do so.
• Legitimate interests: Fraud detection, platform security, analytics, and responsible gaming monitoring are carried out on the basis of AGJILI's legitimate interest in operating a secure and sustainable platform. We have assessed that these interests do not override your privacy rights in these specific contexts.
• Consent: Marketing emails and SMS notifications are sent only where you have given explicit consent during registration or via your account settings. You can withdraw this consent at any time without affecting your account or the processing of your other data.

AGJILI does not sell, rent, or trade your personal data to third parties. We share data only in the following specific circumstances, and only the minimum data necessary for each purpose:

• Payment processors: GCash, Maya, GrabPay, InstaPay/PESONet, BDO, BPI, UnionBank, and card payment networks receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by financial services data protection requirements.
• Identity verification services: Third-party KYC providers may receive your name, date of birth, and government ID data for identity verification purposes. These are specialist providers contracted to AGJILI who process data solely for verification.
• Game providers: JILI and other game software providers may receive anonymised session data (game type, bet amounts, outcomes) to support technical operation and fair game auditing. They do not receive your name, contact details, or payment information.
• IT infrastructure and hosting providers: Data may be stored on servers operated by contracted cloud infrastructure providers. These providers act as data processors under contracts that require them to protect your data in accordance with applicable law.
• Regulatory and law enforcement authorities: AGJILI will disclose data to competent authorities when legally required to do so — for example, in response to a valid court order, regulatory requirement, or law enforcement request. We do not proactively share data with authorities beyond our regulatory reporting obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the AGJILI business, player data would transfer to the acquiring entity subject to the same data protection obligations. Affected players would be notified in advance.

AGJILI uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the site.

AGJILI does not use advertising or retargeting cookies. We do not drop third-party marketing cookies on behalf of advertising networks.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform. Disabling analytics cookies will not affect your account functionality. Note that clearing cookies will log you out of any active session.

AGJILI retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and our regulatory obligations.

• Active account data: Retained throughout the life of your account and updated as necessary.
• Transaction records: Financial transaction history, including deposits, withdrawals, bets, and bonuses, is retained for a minimum of 5 years from the date of each transaction to meet anti-money-laundering and financial record-keeping obligations.
• Identity verification records: KYC documents and verification outcomes are retained for a minimum of 5 years after account closure.
• Support communication records: Retained for up to 3 years from the date of the last interaction to allow reference in dispute resolution.
• Analytics and usage data: Aggregated and anonymised usage data may be retained indefinitely as it no longer identifies individual players after anonymisation.
• Closed accounts: After account closure, personal data is held in restricted archive storage for the applicable retention period and then securely deleted.

When data is no longer required and the retention period has expired, AGJILI deletes or permanently anonymises it using secure deletion procedures.

AGJILI takes the security of your personal and financial data seriously. The following technical and organisational measures are in place to protect your information:

• Encryption in transit: All data transmitted between your device and AGJILI servers is encrypted using TLS (Transport Layer Security). The platform is only accessible over HTTPS.
• Encryption at rest: Sensitive personal data including identity documents and payment method details are stored in encrypted form. Encryption keys are managed with strict access controls.
• Access controls: Access to personal data within AGJILI's systems is restricted on a need-to-know basis. Staff with access to player data are subject to confidentiality obligations and receive regular data protection training.
• Two-factor authentication: AGJILI accounts support two-factor authentication (2FA) via OTP to your registered mobile number. We strongly recommend all players enable this feature.
• Fraud and anomaly detection: Automated systems monitor account activity for unusual patterns that may indicate unauthorised access, fraudulent deposits, or other security threats.
• Regular security reviews: AGJILI conducts periodic reviews of security controls, infrastructure configurations, and access logs to identify and address vulnerabilities proactively.

No security system is completely impenetrable. While AGJILI maintains strong protections, we cannot guarantee absolute security against all possible threats. You can significantly reduce your personal risk by using a strong, unique password for your AGJILI account and enabling 2FA.

As a player at AGJILI, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team via live chat or by emailing support@agjili.best. We will respond to all verified requests within 30 days.

AGJILI is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes a date of birth field, and accounts where the provided date of birth indicates the person is under 18 are automatically declined.

If AGJILI discovers that personal data has been collected from a minor — for example through an account registered with a false date of birth — that account will be suspended immediately, all balances will be returned to the depositing payment method, and all personal data associated with the account will be deleted promptly.

If you believe a minor has registered an account on AGJILI using false information, please contact support@agjili.best immediately. We treat reports of this kind as urgent and will investigate and respond within 24 hours.

AGJILI sends promotional communications — including deposit bonus offers, reload promotions, tournament announcements, and VIP Club updates — only to players who have opted in to receive them. Consent is collected during the registration process and can be managed at any time through your account settings.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in your AGJILI account settings
• Clicking the unsubscribe link in any marketing email
• Contacting support via live chat or email and requesting opt-out

Opting out of marketing communications does not affect transactional communications. AGJILI will continue to send account security alerts, deposit confirmation messages, withdrawal notifications, and support responses regardless of your marketing preferences. These operational messages are necessary to run your account and cannot be disabled.

In the event that AGJILI becomes aware of a personal data breach — meaning a security incident that results in the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data — we will take the following steps:

• Internal response: The incident will be assessed immediately to determine its scope, the type of data involved, the likely impact on affected players, and the steps required to contain and remediate the breach.
• Notification to affected players: Where a breach is likely to result in a high risk to your rights and freedoms — for example, where financial data or identity documents may have been compromised — AGJILI will notify affected players directly via their registered email address without undue delay.
• Regulatory notification: Where required by applicable law, AGJILI will notify the relevant regulatory authority of a qualifying data breach within the required timeframe.
• Remediation: AGJILI will take all reasonably necessary steps to contain the breach, restore security, and prevent recurrence. Affected accounts may be temporarily suspended for security purposes pending investigation.

AGJILI may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. The effective date at the top of this page will always reflect the most recent version.

When we make material changes — meaning changes that significantly affect how your data is used or your privacy rights — we will notify registered players by email to their registered address before the updated policy takes effect. For minor clarifications or non-material updates, we will update the effective date and post the revised policy without individual notification.

Your continued use of AGJILI after a policy update indicates acceptance of the revised terms. If you do not accept a material change, you may close your account and withdraw your balance before the change takes effect.

For all privacy-related enquiries, data access requests, correction requests, deletion requests, or complaints, please contact the AGJILI data team using the details below. We are committed to responding to all privacy-related requests within 72 hours and resolving substantive requests within 30 days.

• Email: support@agjili.best
• Live Chat: Available 24/7 from any page on agjili.best
• Subject line for data requests: Include "Privacy Request" in the subject line of email enquiries for faster routing to our data team.

If you believe AGJILI has not handled your personal data correctly and you are not satisfied with our response to your complaint, you have the right to escalate your complaint to the relevant data protection authority in the Philippines.